Warranty
This warranty policy applies to products officially imported and sold by Rockcha Co., Ltd., the official distributor of QOOP in South Korea. Officially distributed products receive prompt domestic after-sales service throughout the warranty period from the date of purchase.
Warranty Period
The warranty period is one year from the date of purchase. It may vary by product; the period stated on the product detail page or the enclosed warranty card takes precedence. Please keep your receipt or order history to verify the warranty period.
Warranty Coverage
Manufacturing defects (materials, assembly, etc.) that occur under normal use are repaired free of charge or exchanged for an equivalent product. Only genuine manufacturer parts are used for repairs.
Warranty Exclusions
Damage caused by user error (drops, water damage, unauthorized disassembly, etc.), natural wear of consumables, products purchased through unofficial channels such as parallel imports or secondhand trades, and products with damaged or removed serial numbers are excluded from warranty coverage.
How to File a Claim
Send us the product name, serial number, purchase details, and symptoms through the contact page or customer service, and we will guide you through the process.